Cookie Policy
Effective Date: 29-01-2025
At PhoenixScribe Business Solutions, we use cookies and similar technologies to improve your experience, analyze site traffic, and enhance the functionality of our website. This Cookie Policy explains what cookies are, how we use them, and how you can manage your cookie preferences.
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They allow the website to remember your preferences or actions over time. Cookies may be either persistent (stored on your device for a set period) or session (deleted when you close your browser).
How We Use Cookies
We use cookies for the following purposes:
1. Essential Cookies
These cookies are necessary for the website to function correctly. They enable core functionality like security, page navigation, and access to secure areas of the site. These cookies do not require your consent.
2. Analytics Cookies
We use Google Analytics to collect anonymous data about your usage of our website. These cookies help us understand how visitors interact with the site and assist in improving its content and performance.
- Google Analytics Cookies:
_ga: Used to distinguish users (expires in 2 years)._gid: Used to distinguish users (expires in 24 hours)._gat: Used to throttle request rate (expires in 1 minute).
3. Behavioral Analytics Cookies
We use Hotjar's Observer Service to observe how users interact with the website. This service provides insights into user behavior, enabling us to improve the site’s usability and user experience. It tracks interactions like clicks, mouse movements, and scrolling patterns to help us optimize page design and content.
- Hotjar Cookies (Observer Service):
_hjIncludedInSample: Used to determine whether a user is included in the sample for data collection (session-based)._hjSession: Used to hold current session information (session-based)._hjTLDTest: Hotjar attempts to determine the most generic cookie path to use, instead of the page hostname (session-based).
Third-Party Cookies
In addition to our own cookies, we use third-party cookies to enhance our website's functionality. These cookies are set by third-party services like Google Analytics and Hotjar. We do not control these cookies, and you should refer to the privacy and cookie policies of these third-party services for more information.
- Google Analytics: For more information on how Google handles data, visit their Privacy Policy.
- Hotjar: For more information on how Hotjar handles data, visit their Privacy Policy.
How to Manage Cookies
You can manage and control your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. If you disable cookies, some features of the website may not work as intended.
How to Opt Out of Google Analytics
If you prefer not to be tracked by Google Analytics, you can opt out by installing the Google Analytics Opt-Out Browser Add-On.
How to Opt Out of Hotjar
You can opt out of Hotjar’s services by disabling cookies in your browser or by using the Hotjar Opt-Out Cookie. This will prevent Hotjar from collecting any data during your visits to websites that use Hotjar.
To disable Hotjar cookies, follow the instructions below for your browser:
Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we do, we will post the updated policy on this page and revise the "Effective Date" at the top. Please review this policy periodically to stay informed about how we use cookies.
